Return & Refund Policy
Last updated: October 2026
At Bursaco, we want you to feel confident when purchasing from our collection. If your purchase does not meet your expectations, our Return & Refund Policy explains the timeframe for requesting a return, the condition requirements for returned items, how to contact us, and how refunds are processed.
Return & Refund Overview
Bursaco accepts eligible return requests made within 60 days of the delivery date. This return period gives customers sufficient time to receive, inspect, and evaluate their purchase.
Once an eligible return has been received and reviewed, approved refunds are generally processed within 12 business days. Bursaco does not charge a return fee, restocking fee, or refund processing fee for eligible returns under this policy.
| Return Detail | Bursaco Policy |
|---|---|
| Return Window | 60 days from the delivery date |
| Refund Processing | Within 12 business days after the return has been received and approved |
| Return Fee | No fee |
| Restocking Fee | No fee |
| Refund Processing Fee | No fee |
Eligible purchases may be returned within 60 days of delivery. Approved refunds are processed within 12 business days, and Bursaco does not charge return, restocking, or refund processing fees for eligible returns.
60-Day Return Window
Customers may request a return within 60 days from the date the order is delivered according to carrier tracking records. The return period begins when the shipment reaches the delivery address provided during checkout.
A return request must be initiated and the item postmarked for return shipment within this 60-day timeframe to qualify for a full refund.
How to Request a Return
To initiate a return, please contact Bursaco customer support at contact@bursaco.com within the 60-day return window.
- Contact Bursaco. Send an email to contact@bursaco.com with your order information and a brief explanation of the reason for the return.
- Provide order details. Include the order number, the product you would like to return, and any relevant information.
- Receive return instructions. Our support team will review the request and provide instructions for completing the return shipment.
- Ship the item. Postmark and ship the item back within the 60-day timeframe.
- Refund processing. Once the eligible return is received and approved, the refund will be processed within 12 business days.
Refund Processing Timeline
After a returned item has been received and reviewed, Bursaco will determine whether the return meets the applicable requirements. Once an eligible return is approved, funds are remitted back to your payment provider within 12 business days.
Return & Refund Quick Reference
| Policy Item | Bursaco Standard |
|---|---|
| Return Window | 60 days from delivery |
| Refund Processing | Within 12 business days after return approval |
| Return Fee | No Fee |
| Restocking Fee | No Fee |
| Support Email | contact@bursaco.com |
| Support Hours | 8:00 AM – 7:00 PM EST, Monday–Saturday |
Contact Bursaco About a Return
If you would like to request a return, ask about the status of an existing return, or have a question about our refund process, please contact the Bursaco support team.
Contact Bursaco
Store: Bursaco
Email: contact@bursaco.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday–Saturday
Shipping Address: 4 Jarvis St, Norwalk, CT 06851, United States
Our Commitment to a Clear Return Experience
Bursaco aims to make the return and refund process clear and straightforward. Customers have 60 days from the delivery date to request an eligible return.
For return assistance, please contact us at contact@bursaco.com .