Cancel/Change Order

Cancel / Change Order Overview

Bursaco begins processing orders after they are successfully submitted and payment authorization has been completed. Because orders may move into preparation and fulfillment shortly after purchase, cancellation or change requests should be submitted as quickly as possible.

We will make reasonable efforts to accommodate a cancellation or requested change when the order has not yet progressed too far into the fulfillment process. However, a request cannot always be guaranteed once an order has been prepared, packaged, processed for shipment, or transferred to a carrier.

Order Cancellation Requests

Customers may request cancellation of an order by contacting Bursaco support. Cancellation requests are reviewed based on the current status of the order at the time the request is received.

Because our fulfillment process may begin shortly after checkout, we cannot guarantee that every cancellation request will be successfully completed. An order that has already been prepared, packaged, processed for shipment, or handed to a carrier may no longer be eligible for direct cancellation.

When an order can be cancelled before fulfillment has progressed, Bursaco will confirm the cancellation and process the applicable refund according to the order's payment status and our applicable refund procedures.

Customers should not assume that an order has been cancelled simply because a cancellation request has been submitted. Please wait for confirmation from Bursaco before considering the order cancelled.

Changing an Existing Order

If you need to change an order after checkout, contact Bursaco support as soon as possible. Depending on the order status, we may be able to review requests involving the product, size, quantity, or other order details.

Changes are subject to product availability and the current stage of fulfillment. A requested replacement product may not be available at the time the change is requested.

If a requested change results in a different order value, Bursaco will review the adjustment with the customer before completing the change when additional action is required.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout. If you discover an address error after placing an order, contact Bursaco immediately.

Address changes are most likely to be accommodated when the order has not yet entered the shipping process. Once an order has been packaged, processed for shipment, or transferred to a delivery carrier, an address change may no longer be possible through Bursaco.

Customers should carefully review their confirmation information after checkout. An incorrect or incomplete address may cause delays, unsuccessful delivery attempts, or the package to be returned.

How to Request a Cancellation or Change

To request a cancellation or order change, contact Bursaco customer support as soon as possible after placing your order. Please provide enough information for our team to identify the correct order and understand the requested adjustment.

1. Locate your order number. Have your order confirmation or order number available so our support team can identify the order quickly.
2. Contact Bursaco promptly. Send your cancellation or change request to contact@bursaco.com as soon as you notice that an adjustment is needed.
3. Clearly explain the requested change. Tell us whether you want to cancel the order, change a product, adjust quantity, or correct the shipping address.
4. Wait for confirmation. Do not assume that a request has been completed until Bursaco confirms the result of the request.
5. Follow any additional instructions. If the order has already progressed into fulfillment or shipment, our support team will explain what options may still be available.

Timing of Cancellation & Change Requests

Timing is an important factor when requesting an order cancellation or change. Bursaco generally begins processing orders according to the standard fulfillment schedule (1–2 days handling time) after checkout and payment authorization.

Support hours are 8:00 AM – 7:00 PM EST, Monday–Saturday. Requests submitted outside regular support hours may not be reviewed until the next available business period.

Refunds for Approved Cancellations

When a cancellation is successfully approved before the order has progressed beyond the point where cancellation is possible, the applicable refund will be processed according to the order's payment status and Bursaco's refund procedures.

Refund processing may require time after the cancellation has been confirmed. The time required for the funds to appear in the customer's account can also depend on the payment provider or financial institution used for the original transaction.

Cancel / Change Quick Reference

Cancel / Change Order Support

If you need to cancel an order, change an item, adjust the quantity, correct your shipping address, or discuss another order modification, please contact the Bursaco support team as soon as possible.