Frequently Asked Questions
Last updated: October 2026
Welcome to Bursaco. We have prepared answers to some of the questions customers commonly ask about our products, ordering process, shipping, tracking, returns, and refunds. If you cannot find the information you are looking for below, our support team is available to assist you.
General Questions
You can contact our support team by email at contact@bursaco.com. Our regular support hours are 8:00 AM – 7:00 PM EST, Monday–Saturday.
Shipping & Delivery
Bursaco offers standard shipping at a flat rate of $5.99 USD per order. We believe in straightforward pricing without unexpected surprises during checkout. This uniform fee applies to all standard shipments within the United States, regardless of package weight or dimensions.
To calculate your expected delivery date, combine handling time with transit time. Overall, you can expect your package to arrive within 3 to 8 business days from the date of purchase.
• Step 1 (Handling): 1–2 Business Days (Order Preparation)
• Step 2 (Transit): 2–6 Business Days (Carrier Transport)
No. The timeframes provided above are estimated targets rather than legally guaranteed delivery schedules. Actual arrival dates may fluctuate based on carrier operational constraints, severe weather conditions, or nationwide holiday backlogs.
Returns & Refunds
We offer a generous extended 60-day return window starting from the exact date your package is delivered to your address according to carrier tracking records. This gives you plenty of time to inspect your items, try them on, and ensure they meet your expectations.
| Return & Refund Detail | Bursaco Policy |
|---|---|
| Return Window | 60 days from the delivery date (must be initiated and the item postmarked for return shipment within this timeframe). |
| Refund Processing Timeline | Once approved, funds are remitted back to your payment provider within 12 business days. |
Bursaco Quick Reference
| Topic | Bursaco Information |
|---|---|
| Store Name | Bursaco |
| Shipping Cost | $5.99 USD flat rate per order (US standard) |
| Handling Time | 1–2 business days |
| Transit Time | 2–6 business days |
| Estimated Delivery | 3 to 8 business days total |
| Return Window | 60 days from delivery date |
| Refund Processing | Within 12 business days upon approval |
| Support Hours | 8:00 AM – 7:00 PM EST, Monday–Saturday |
| Support Email | contact@bursaco.com |
| Address | 4 Jarvis St, Norwalk, CT 06851, United States |
Still Have a Question?
If your question is not answered in this FAQ, our Bursaco support team is available to help.
Contact Bursaco
Store: Bursaco
Email: contact@bursaco.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM EST
Shipping Address: 4 Jarvis St, Norwalk, CT 06851, United States