Shipping & Delivery

Effective Date: May 20, 2025

Welcome to Bursaco. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when purchasing from our store. We are committed to providing transparent shipping information and reliable delivery services for all customers shopping for tops, bottoms, dresses, and outerwear through our online store.

Please review this policy carefully before placing an order. By completing a purchase through our website, you agree to the shipping terms outlined below.

1. Shipping Coverage

Bursaco currently ships to customers within the United States.

We work with trusted shipping carriers including:

• USPS
• UPS
• FedEx

Carrier selection may vary depending on:

• Shipping destination
• Package size and weight
• Operational availability
• Weather or carrier service conditions

The final carrier used for delivery will be determined at the time of shipment to ensure the most efficient and reliable service possible.

2. Order Processing Schedule

Orders are processed during our standard business operations.

Orders submitted before 5:00 PM EST on a business day are typically processed within the same processing cycle.

Orders placed:

• After 5:00 PM EST
• On weekends
• On U.S. federal holidays

will begin processing on the next available business day.

3. Handling Time

Handling time refers to the time required to prepare, verify, pack, and transfer your order to the shipping carrier.

During the handling period, our fulfillment team performs:

• Order verification
• Payment confirmation
• Inventory allocation
• Quality inspection
• Packaging preparation
• Shipping label generation

Most orders are prepared and dispatched within one business day.

However, processing times may occasionally be extended during:

• High-volume seasonal periods
• Major promotional events
• Severe weather disruptions
• Carrier delays
• Inventory synchronization periods

If significant delays occur, customers may be contacted by email with updated shipping information.

4. Transit & Delivery Time

Transit time begins once the carrier has accepted the package and scanned it into their shipping network.

Estimated delivery times are calculated using business days only and exclude:

• Weekends
• Federal holidays
• Carrier service interruptions
• Extreme weather conditions

Total estimated delivery time:

Please note that delivery estimates are not guaranteed delivery dates.

5. Shipping Costs

We offer transparent flat-rate shipping pricing across eligible orders.

The flat-rate shipping fee applies per order unless otherwise specified during checkout.

Shipping charges are displayed clearly before payment is completed.

Additional charges may apply in limited situations involving:

• Invalid addresses
• Remote delivery zones
• Reshipment requests
• Returned packages due to failed delivery attempts

Customers are responsible for reviewing shipping information carefully before submitting an order.

6. Order Confirmation

After an order is successfully placed, customers will receive an order confirmation email containing:

• Order number
• Purchased items
• Billing information
• Shipping address
• Payment summary

If you do not receive an order confirmation email within several minutes after purchase, please:

1. Check your spam or junk folder
2. Verify the email address entered during checkout
3. Contact our support team

7. Shipment Tracking

Once your order has been shipped, a shipping confirmation email will be sent containing tracking information.

Tracking details may include:

• Carrier name
• Tracking number
• Shipment status
• Estimated delivery updates

Tracking information may require 24–48 hours to become active after shipment creation.

Customers can monitor shipment progress directly through the selected carrier’s tracking system.

8. Delivery Services

We partner with major national shipping providers to ensure dependable order fulfillment.

Carrier selection is determined based on logistical efficiency and operational requirements.

We reserve the right to change shipping carriers without prior notice if necessary to complete delivery efficiently.

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP code
• Contact information

Incorrect or incomplete shipping details may result in:

• Delayed delivery
• Failed delivery attempts
• Returned shipments
• Additional shipping charges

If an address error is discovered after placing an order, customers should contact us immediately.

While we will attempt to accommodate correction requests, modifications cannot be guaranteed once order processing has begun.

10. Undeliverable Packages

Packages may be returned to sender for reasons including:

• Invalid address
• Incomplete address
• Failed delivery attempts
• Refused delivery
• Unclaimed package

If a package is returned to us, customers may be responsible for:

• Reshipment costs
• Additional carrier fees
• Address correction charges

Orders returned due to customer-provided address errors are not considered carrier faults.

11. Lost Packages

If tracking indicates that a package has been lost in transit, customers should contact us as soon as possible.

We may initiate:

• Carrier investigations
• Shipment trace requests
• Delivery verification procedures

Resolution timelines depend on the carrier’s investigation process.

In some situations, replacement shipments or alternative resolutions may be offered after carrier confirmation.

12. Delayed Deliveries

While we strive to meet estimated delivery windows, delays may occasionally occur due to factors beyond our control.

Potential delay causes include:

• Severe weather conditions
• Natural disasters
• Carrier operational disruptions
• Transportation limitations
• Public holidays
• High shipping volume periods
• Security inspections
• Incorrect customer information

Delivery estimates should be considered approximate and not guaranteed.

We appreciate customer patience during unforeseen shipping interruptions.

13. Stolen Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the recipient.

We recommend customers:

• Monitor tracking updates closely
• Ensure secure delivery locations
• Retrieve packages promptly

If you believe a delivered package has been stolen, we encourage you to:

• Contact the shipping carrier
• Check with neighbors or building management
• File a local report if necessary

Bursaco is not responsible for packages lost or stolen after confirmed delivery.

14. Split Shipments

In certain circumstances, orders may ship in multiple packages.

This may occur due to:

• Inventory location differences
• Item availability
• Packaging requirements
• Carrier limitations

Customers will receive tracking information for each shipment if an order is divided into separate packages.

Additional shipping charges will not typically apply for split shipments initiated by us.

15. Pre-Order & Backordered Items

If an item is temporarily unavailable after purchase, customers may be notified regarding:

• Revised shipping timelines
• Inventory delays
• Alternative fulfillment arrangements

Orders containing backordered products may ship separately or be delayed until all items become available.

16. Refused Shipments

If a customer refuses delivery of a shipment without prior authorization, the package may be returned to our fulfillment center.

Customers may be responsible for:

• Return shipping fees
• Original shipping costs
• Carrier refusal charges

Refund eligibility may depend on product condition upon return.

17. International Shipping

At this time, Bursaco primarily serves customers within the United States.

If international shipping becomes available in the future, shipping rates, transit timelines, customs duties, and import taxes may apply based on destination country regulations.

18. Holiday Shipping Periods

During peak retail periods, including holidays and promotional sales events, shipping timelines may be extended.

Higher-than-normal order volume may impact:

• Processing speed
• Carrier transit times
• Delivery scheduling

Customers are encouraged to place orders early during major holiday seasons.

19. Shipment Risk & Title Transfer

Ownership and risk of loss transfer to the customer once the package has been handed over to the carrier for delivery.

Carrier acceptance scans serve as confirmation that the shipment has entered transit.

20. Fraud Prevention & Order Verification

For security purposes, certain orders may require additional verification before shipment.

Verification measures may include:

• Billing information confirmation
• Address validation
• Payment authorization review

Orders flagged for security review may experience temporary processing delays.

21. Customer Support

Our customer support team is available to assist with shipping-related questions and order concerns.

We aim to respond to customer inquiries as promptly as possible during business hours.

22. Policy Updates

Bursaco reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically to stay informed regarding shipping procedures and service updates.

23. Contact Information

If you have any questions regarding shipping, tracking, delivery timelines, or fulfillment procedures, please contact us:

Bursaco
Email: support@bursaco.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday
Website: https://bursaco.com/