Return & Refund Policy

Effective Date: May 20, 2025

At Bursaco, customer satisfaction is important to us. We want you to feel confident when shopping for tops, bottoms, dresses, and outerwear through our store. If you are not fully satisfied with your purchase, this Return & Refund Policy explains the conditions, timelines, and procedures for returns, refunds, exchanges, and related requests.

Please read this policy carefully before submitting a return request.

1. Return Eligibility

We accept returns within 60 calendar days from the date the order is delivered to the customer.

To qualify for a return, items must meet all of the following conditions:

• Item must be unworn
• Item must be unused
• Item must be unwashed
• Item must be in original condition
• Original tags must still be attached
• Item must be returned in original packaging when possible
• Proof of purchase or order confirmation must be provided

We reserve the right to refuse returns that do not meet these eligibility standards.

2. Return Window

The return period begins on the date marked as delivered by the shipping carrier.

Requests submitted after the 60-day return period may not qualify for a refund or exchange.

3. Non-Returnable Items

For hygiene, safety, and inventory control reasons, certain items may not be eligible for return.

Non-returnable items may include:

• Final sale items
• Clearance items
• Gift cards
• Personalized or custom-made products
• Items marked as non-returnable at checkout
• Used or damaged products caused by customer handling

If an item is not eligible for return, this will typically be indicated on the product page or during checkout.

4. Return Condition Requirements

Returned merchandise must arrive back to our facility in acceptable condition.

Items may be rejected if they show signs of:

• Wear
• Washing
• Alteration
• Damage
• Stains
• Odors
• Missing tags
• Improper packaging

If a return is rejected after inspection, the item may be returned to the customer without refund eligibility.

5. How to Request a Return

To begin a return request, customers should contact our support team with the following information:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photos of the item if applicable

Return requests should be submitted to:

Email: support@bursaco.com

Once approved, customers will receive return instructions.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted or processed properly.

6. Return Shipping

We do not charge restocking fees or refund processing fees for approved returns.

Customers may still be responsible for return shipping costs unless otherwise stated during a promotional campaign or special return arrangement.

Original shipping charges paid during checkout are generally non-refundable unless the return is caused by our error.

7. Refund Processing Timeline

Once returned items are received and inspected, approved refunds are processed within our standard refund timeline.

Refund timing may vary depending on:

• Financial institution processing speeds
• Payment provider policies
• Credit card issuer timelines
• Banking delays

Customers will receive a confirmation email once the refund has been issued.

8. Refund Methods

Refunds are issued to the original payment method used during checkout.

Depending on the original payment provider, refunds may appear as:

• Credit card reversal
• PayPal refund
• Original digital payment reimbursement

We are unable to issue refunds to alternative payment methods.

9. No Restocking Fees

Bursaco does not charge:

• Restocking fees
• Return processing fees
• Administrative return fees

Approved returns are processed without hidden deductions, except where shipping-related charges apply.

10. Exchanges

We may offer exchanges for eligible items under certain conditions, including:

• Different size requests
• Defective products
• Damaged items received
• Incorrect item shipped

Exchange availability depends on current inventory stock levels.

If a replacement item is unavailable, a refund may be offered instead.

11. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during transit
• Defective
• Incorrect
• Missing from your order

please contact us within a reasonable timeframe after delivery.

Customers should include:

• Order number
• Description of the issue
• Clear photographs of the item and packaging

We will review the situation and provide an appropriate resolution, which may include:

• Replacement shipment
• Refund
• Exchange
• Store assistance

12. Cancellation Requests

Orders may only be canceled before fulfillment processing begins.

Once an order has entered packaging or shipment preparation, cancellation may no longer be possible.

If cancellation is unavailable, customers may still request a return after delivery according to this policy.

13. Late or Missing Refunds

If you have not received your refund after the stated processing period, we recommend the following steps:

1. Check your bank account again
2. Contact your credit card company
3. Contact your payment provider
4. Verify processing times with your financial institution

Some financial institutions require additional time before refunds officially post to accounts.

If you still require assistance, contact:

support@bursaco.com

14. Refused or Undeliverable Packages

Packages returned due to:

• Refused delivery
• Invalid address
• Failed delivery attempts
• Unclaimed shipments

may be subject to shipping deductions where applicable.

Customers are responsible for ensuring shipping information is accurate before placing an order.

15. Chargebacks & Payment Disputes

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute.

Opening a dispute while a refund or return request is already in progress may delay resolution timelines.

We maintain documentation regarding:

• Shipment tracking
• Delivery confirmation
• Communication history
• Return approvals

to assist with dispute investigations if necessary.

16. Promotional & Discounted Items

Discounted or promotional items may still qualify for return unless explicitly marked as:

• Final sale
• Non-returnable
• Clearance

Refunds for discounted items are based on the actual purchase price paid at checkout.

17. Gift Returns

If an item was marked as a gift during purchase and shipped directly to the recipient, store credit or alternative arrangements may be offered where appropriate.

Proof of purchase may still be required.

18. Fraud Prevention

To protect customers and maintain fair business practices, returns may be monitored for:

• Excessive return frequency
• Abuse of refund policies
• Suspicious transaction patterns
• Returned merchandise inconsistencies

We reserve the right to refuse returns that violate our policy standards.

19. Policy Changes

Bursaco reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Policy updates become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically before making purchases.

20. Contact Information

If you have any questions regarding returns, refunds, exchanges, or damaged items, please contact us:

Bursaco
Email: support@bursaco.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday
Website: https://bursaco.com/