FAQs

Effective Date: May 20, 2025

Welcome to the Frequently Asked Questions page for Bursaco. This page provides answers to common questions regarding orders, shipping, payments, returns, products, and customer support.

If you need additional assistance, please contact our support team at:

Email: support@bursaco.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday

Orders & Checkout

How do I place an order?

To place an order on Bursaco:

1. Browse available products
2. Select your preferred size and quantity
3. Add items to your cart
4. Proceed to checkout
5. Enter shipping and billing details
6. Complete payment using an accepted payment method

Once payment is successfully authorized, you will receive an order confirmation email.

Can I modify my order after placing it?

Yes, order modifications may be possible before fulfillment processing begins.

Possible changes may include:

• Size updates
• Color changes
• Address corrections
• Quantity adjustments

Please contact support as quickly as possible after placing your order.

Modification requests are not guaranteed once processing has started.

Can I cancel my order?

Orders may be canceled only before shipment preparation or carrier processing begins.

Once tracking information has been issued, orders can no longer be canceled.

If cancellation is unavailable, customers may request a return after delivery according to our Return & Refund Policy.

Why didn’t I receive an order confirmation email?

If you did not receive an order confirmation:

1. Check your spam or junk folder
2. Verify the email entered during checkout
3. Wait several minutes for processing
4. Contact support if necessary

Incorrect email addresses may prevent confirmation delivery.

Shipping & Delivery

What shipping carriers do you use?

We currently ship using trusted delivery providers including:

• USPS
• UPS
• FedEx

Carrier selection depends on operational availability and shipping requirements.

How much does shipping cost?

Shipping charges are displayed during checkout before payment is completed.

What is your order processing time?

Business days exclude weekends and holidays.

What is your daily order cut-off time?

Our daily processing cut-off time is:

Orders placed after the cut-off time are typically processed on the next business day.

Do you ship internationally?

At this time, Bursaco primarily serves customers within the United States.

International shipping availability may change in the future.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Shipment updates

Tracking information may require 24–48 hours to become active after shipment creation.

Why is my package delayed?

Delivery delays may occur due to:

• Weather conditions
• Carrier disruptions
• High shipping volume
• Incorrect addresses
• Transportation interruptions

Estimated delivery dates are not guaranteed.

Returns & Refunds

What is your return policy?

We accept eligible returns within:

Items must remain:

• Unworn
• Unused
• Unwashed
• In original condition
• With original tags attached

Do you charge restocking fees?

No. We do not charge:

• Restocking fees
• Return processing fees
• Administrative return fees

How long do refunds take?

Refund timing may vary depending on your financial institution or payment provider.

How will I receive my refund?

Refunds are issued to the original payment method used during checkout.

We currently process refunds through:

• PayPal
• Venmo

What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us promptly with:

• Order number
• Description of the issue
• Photos of the item and packaging

We will review the situation and provide an appropriate resolution.

Can final sale items be returned?

Final sale or clearance items may not be eligible for return unless otherwise stated.

Please review product descriptions carefully before purchase.

Payment Information

What payment methods do you accept?

We currently accept:

Available payment methods are displayed during checkout.

Is my payment information secure?

Yes. Payments are processed through secure third-party payment systems using encrypted technology and security protocols.

We do not directly store full payment card details on our servers.

Why was my payment declined?

Payments may be declined for several reasons, including:

• Incorrect billing information
• Insufficient funds
• Bank authorization issues
• Payment provider restrictions
• Fraud prevention screening

Please verify your information or contact your payment provider for assistance.

Products & Sizing

What products do you sell?

Bursaco offers fashion apparel including:

• Tops
• Bottoms
• Dresses
• Outerwear

Product availability may vary over time.

How do I choose the correct size?

We recommend reviewing the sizing information available on each product page before placing an order.

If you are between sizes, customers often prefer selecting the larger size for a more comfortable fit.

Will the product color look exactly the same in person?

Actual product colors may vary slightly depending on:

• Screen settings
• Lighting conditions
• Device displays
• Manufacturing variations

We make reasonable efforts to display products as accurately as possible.

Account & Website

Do I need an account to place an order?

No. Customers may place orders as guests unless account creation is offered during checkout.

Creating an account may provide benefits such as:

• Faster checkout
• Order history access
• Saved information
• Easier tracking management

How do I update my shipping address?

If your order has not yet shipped, contact support immediately to request an address update.

Address changes are not guaranteed once processing begins.

Is my personal information protected?

Yes. Customer information is handled according to our Privacy Policy and protected using commercially reasonable safeguards.

For additional details, please review our Privacy Policy.

Customer Support

How can I contact customer support?

You may contact us using the information below:

How quickly will I receive a response?

We aim to respond to customer inquiries as promptly as possible during normal business hours.

Response times may vary during:

• Holidays
• Promotional events
• High-volume periods

Policy Updates

Bursaco reserves the right to update or modify this FAQ page at any time without prior notice.

Customers are encouraged to review this page periodically for updated information.

Contact Information

If your question was not answered above, please contact us directly:

Bursaco
Email: support@bursaco.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday
Website: https://bursaco.com/