Help Center
Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and payment options.
Orders & Customer Support
What are Bursaco's support hours and contact details?
Our customer support team is available from 8:00 AM – 7:00 PM (EST), Monday – Saturday. You can reach us via email at contact@bursaco.com.
Can I change or cancel my order after it has been placed?
If you need to cancel or modify an order, please email contact@bursaco.com as soon as possible. Changes or cancellations are only possible before your order enters fulfillment or shipment. Once shipped, you may request a return after delivery under our Return & Refund Policy.
What is the daily order cut-off time?
Our order cut-off time is 5:00 PM EST (Monday – Saturday). Orders placed before this time will begin processing within 1–2 business days. Orders placed after cut-off or on Sunday will be processed starting the next business day.
Shipping & Fulfillment
What are your shipping rates and estimated delivery timelines?
We charge a standard flat rate of $6.99. Orders undergo a handling time of 1–2 business days (Mon–Sat) followed by a transit time of 2–6 business days. Total estimated delivery time is 3–8 business days.
Which carriers do you use to ship packages?
We partner with trusted logistics providers including USPS (Standard residential & local delivery), UPS (Ground delivery & regional parcel service), and FedEx (Ground delivery & full tracking support).
Returns, Exchanges & Refunds
What is your return window and eligibility requirement?
Bursaco accepts eligible returns within 60 days from the delivery date shown by tracking. Returned necklaces must be unworn, unused, undamaged, free from stains/odors, and returned with original tags and packaging.
Are there any return or restocking fees?
No! Bursaco charges $0 return fee, $0 restocking fee, and $0 handling fee for approved returns.
How long does it take to process a refund?
Once your return is received, inspected, and approved, refunds are processed within 12 days back to your original payment method. Additional posting time may depend on your card issuer or bank.
Payment & Security
Which payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover, Diners Club), digital wallets (Apple Pay, Google Pay, Shop Pay), as well as PayPal and Venmo.
Is my payment information secure on your website?
Yes. All payments are processed through secure, encrypted checkout gateways. Bursaco does not store full sensitive payment credentials such as full card numbers or account passwords on our systems.