Cancel/Change Order

Effective Date: May 20, 2025

Welcome to Bursaco. This Cancel / Change Order Policy explains the procedures, timelines, and conditions for requesting order cancellations, modifications, shipping address updates, and related order adjustments.

Because we aim to process and ship orders quickly, requests to cancel or modify an order must be submitted promptly after purchase.

By placing an order through our website, customers agree to the terms outlined in this policy.

1. Company Information

Store Name: Bursaco
Website: https://bursaco.com/
Support Email: support@bursaco.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday

2. Cancellation Eligibility

Customers may request an order cancellation only before the order has entered fulfillment or shipment preparation.

Because our fulfillment operations begin quickly after purchase, cancellation requests are time-sensitive.

Once an order has been shipped and tracking information has been issued, the order can no longer be canceled.

Customers may instead request a return after delivery according to our Return & Refund Policy.

3. How to Request a Cancellation

To request a cancellation, customers should contact our support team as soon as possible after placing the order.

Please include:

• Full name
• Order number
• Email address used during checkout
• Cancellation request details

Cancellation requests should be submitted to:

Email: support@bursaco.com

Submitting a cancellation request does not guarantee cancellation approval.

Orders already in processing or shipment preparation may not be stoppable.

4. Order Modification Requests

Customers may request changes to an order before shipment processing begins.

Possible modification requests may include:

• Size changes
• Color changes
• Quantity adjustments
• Shipping address corrections
• Contact information updates

Modification requests are subject to:

• Inventory availability
• Fulfillment stage
• Verification requirements

Once fulfillment has started, modifications may no longer be possible.

5. Shipping Address Changes

Customers are responsible for providing accurate shipping information during checkout.

If a shipping address error is discovered after placing an order, customers should contact us immediately.

Address changes may not be guaranteed if:

• The order has already been processed
• Shipping labels have been created
• Carrier pickup has occurred

Incorrect or incomplete addresses may result in:

• Delivery delays
• Failed delivery attempts
• Returned packages
• Additional shipping fees

Bursaco is not responsible for losses caused by customer-provided address errors.

6. Changes After Shipment

Once an order has shipped, we are generally unable to:

• Modify products
• Change quantities
• Update addresses
• Cancel shipments

Customers may need to coordinate directly with the shipping carrier in certain situations.

Carrier policies may vary depending on:

• Delivery stage
• Package status
• Carrier service availability

7. Cancellation Refunds

Approved cancellations are refunded to the original payment method used during checkout.

Refund timing may vary depending on:

• Payment providers
• Banking institutions
• Credit card issuers
• Financial processing systems

Customers will receive confirmation once the refund has been processed.

8. No Cancellation Fees

Bursaco does not charge cancellation fees for eligible canceled orders.

However, orders already processed or shipped may no longer qualify for cancellation.

9. Refused Deliveries

If a customer refuses delivery of an already shipped order, the shipment may be returned to our facility.

In such cases, customers may be responsible for:

• Return shipping costs
• Carrier refusal fees
• Original shipping charges where applicable

Refund eligibility depends on the condition of the returned merchandise upon inspection.

10. Duplicate Orders

If a duplicate order is placed accidentally, customers should contact us immediately.

We will make reasonable efforts to stop duplicate shipments before fulfillment occurs.

Duplicate order cancellations are not guaranteed once processing has started.

11. Fraud Prevention & Verification

For security purposes, certain cancellation or modification requests may require identity verification.

We reserve the right to deny requests involving:

• Suspicious account activity
• Fraud concerns
• Unauthorized payment activity
• Inconsistent customer information

Additional verification may be required before account or order changes are approved.

12. Inventory Limitations

Requested order modifications are subject to product availability at the time the request is reviewed.

We cannot guarantee availability for:

• Alternate sizes
• Replacement items
• Product substitutions
• Promotional inventory

If a requested replacement item is unavailable, customers may choose to:

• Keep the original order
• Request cancellation if eligible
• Request a refund if applicable

13. Promotional Orders

Orders placed during:

• Seasonal sales
• Clearance events
• Limited-time promotions
• High-volume campaigns

may enter fulfillment more rapidly than standard orders.

As a result, cancellation or modification windows may be significantly shorter during promotional periods.

14. Carrier Interception Requests

In limited cases, customers may request shipment interception after carrier acceptance.

Carrier interception services:

• Are not guaranteed
• May involve additional fees
• Depend on carrier capabilities
• May extend delivery timelines

Any carrier-imposed fees associated with interception requests may be the responsibility of the customer.

15. Returned Orders Due to Address Errors

If a package is returned because of an incorrect address provided by the customer, customers may be responsible for:

• Reshipment costs
• Additional carrier charges
• Address correction fees

Refunds for undeliverable packages may exclude original shipping charges where permitted.

16. Order Processing Schedule

Our order fulfillment schedule impacts cancellation and modification availability.

Orders placed after the daily cut-off time may provide a slightly longer cancellation window before processing begins.

17. Customer Responsibilities

Customers are responsible for reviewing all order details before completing checkout, including:

• Product selections
• Sizes
• Colors
• Quantities
• Shipping address
• Billing information
• Contact details

Please verify all information carefully to avoid delays or fulfillment issues.

18. Limitation of Liability

Bursaco is not responsible for losses arising from:

• Delayed cancellation requests
• Incorrect customer information
• Carrier delivery issues
• Failed interception attempts
• Inventory shortages
• Customer input errors

Our liability is limited to the amount paid for the affected order where applicable.

19. Policy Updates

Bursaco reserves the right to update or modify this Cancel / Change Order Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically for updates.

20. Contact Information

If you need assistance regarding order cancellations or modifications, please contact us:

Bursaco
Email: support@bursaco.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday
Website: https://bursaco.com/